Shipping policy

Clutch Boxes are shipped according to the schedule provided for the applicable box or subscription cycle. Recurring Clutch Boxes are scheduled to ship on or before the 10th of February, April, June, August, October, and December unless otherwise communicated.

One-time and special-edition boxes may have different order and shipping windows. The expected shipping or delivery timeframe will be stated on the applicable product page.

Orders are shipped to the address provided at checkout or associated with the subscription at the time of fulfillment. Customers are responsible for keeping their shipping address current. Please contact hello@kommunityclutch.com as soon as possible if an address correction is needed. Address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Kommunity Clutch may use USPS, UPS, or another appropriate shipping carrier. Tracking information will be provided when available.

If a shipment arrives damaged, missing items, or contains an incorrect item, please contact hello@kommunityclutch.com within 3 days of delivery. Photos may be requested for damaged shipments or products.

If tracking shows a package as delivered but it has not been received, please contact Kommunity Clutch so the shipment can be reviewed and, when appropriate, a carrier inquiry or claim can be initiated. Resolution will depend on the circumstances and available carrier information.

Shipping delays caused by carriers, weather, holidays, or other circumstances outside Kommunity Clutch’s direct control may occur. Customers will be notified of material delays when known.