Frequently Asked Questions (FAQs)
Kommunity Clutch enjoys serving women in a unique way. Your questions are expected, welcomed and hopefully answered below. To find answers quickly, here's how the Q&A is grouped:
- Clutch Box Contents
- Billing, Membership & Shipping
- Clutch Box Personalization
- Changing Items & Gifting Boxes
- Vendors & Other Initiatives
Clutch Box Contents
1. Is Kommunity Clutch a beauty box?
No. Beauty and fragrance may appear occasionally, but Kommunity Clutch is much broader. Items can include fashion, home, food, self-care, accessories, personalized pieces, cultural items, practical finds, books, and more.
2. What’s inside a Clutch Box?
Every box is curated around a theme and contains a surprise mix of products that fall into one or more of these categories: Cultural, Useful, Stylish, Inspirational, and Shareable. The goal is to provide an experience in a box, that offers variety, usefulness, discovery, and a little something that feels especially for you.
3. Are the products samples?
Kommunity Clutch is NOT a sample box of items to "try". Products are selected as items you can actually use, wear, enjoy, share, or gift. An item may represent the types of products a vendor offers, but the item itself is not a sample. Product sizes vary.
4. Why are the contents a surprise?
Part of the experience is having something to look forward to without having to shop, research vendors, or choose it yourself. You share your preferences; I handle creating the experience. Taking a pause to open it, discover what's inside and notice the parts selected with you in mind, is exactly why this is self-care...delivered.
5. Is there still a bag/purse in every box?
Not necessarily. Bags may still appear, but each box is now built around the overall theme and experience. The box itself is considered the "clutch".
Billing, Membership & Shipping
6. When will I receive my first box?
Kommunity Clutch operates on a preset order and shipping schedule. Your first box depends on when you enroll within the current order cycle. If you enroll AFTER the 6th of January, March, May, July, September or November, your subscription begins with the next scheduled order cycle. Your first box will ship on or before the 10th of the following month, after your order is placed.
7. What payment options are available?
Choose either $35 every month on the 1st or $70 every-other-month on the 3rd. Two $35 monthly payments cover one Clutch Box in full. Both payment options result in one box shipped every other month in February - April - June - August - October - December.
8. Do you offer Afterpay, Klarna, or another installment plan?
Kommunity Clutch offers two payment options: one $70 payment every-other-month, or payment installments of $35 every month, equaling two payments per paid-in-full order. There aren't any 3rd-party installment plans available at this time.
9. Which months am I charged and when do boxes ship?
Monthly subscribers are billed on the 1st of every month. Every-other-month subscribers are billed on the 3rd of odd-numbered months: January - March - May - July - September - November. All boxes ship on or before the 10th of even-numbered months: February - April - June - August - October - December, regardless of billing plan.
10. Are tax and shipping extra?
No. Subscription pricing is all-inclusive, including applicable tax and standard shipping.
11. Can I pause or cancel my subscription?
Subscriptions can be canceled for future cycles, but pauses are not currently available. Because products are ordered in advance based on subscriber counts and vendors' minimum requirements, payments already applied to an order cycle are not refundable.
12. Is there a minimum membership period?
No membership commitment is required. Your subscription continues automatically until you cancel.
13. How do I update my payment method?
Payment information can be updated through your customer account, when available. If you need assistance, email hello@kommunityclutch.com. Missed payments/charges must be resolved within 3 days of the scheduled billing date to prevent forfeiture of that order cycle.
Clutch Box Personalization
14. What does “personalized, not customized” mean?
Every box follows the same overall theme, but not every subscriber receives identical items. At least one selection reflects preferences you’ve shared, such as your favorite color, size, scent, jewelry metal, or other personal choice. It does not mean you choose the items, nor that items are uniquely designed for you.
15. How do you know my preferences, and can I change them?
Upon enrollment, each subscriber completes a questionnaire that collects your preferences. Updates can be made before the next order cycle through your member account, if available, or by emailing hello@kommunityclutch.com.
16. Can I request a different color, scent, or item after I've received my box?
Because products are ordered specifically for subscribers, extra items are rarely available and exchanges are not offered. Your preferences help guide selections, but not every option is always available. Best efforts are made to accommodate your preferences or choose a neutral option when needed. You are also welcome to provide preferred and alternate options, where applicable. Also, vendor contact information can be requested if you'd like to purchase additional options directly.
Changing Items & Gifting Boxes
17. What if something arrives damaged, missing, or incorrect?
Email hello@kommunityclutch.com within 3 days of delivery. For damaged items, please include a photo showing the damage. Because extra inventory is unlikely, resolution options will depend on the item and the circumstances.
18. Can I return or exchange my box or an item?
Returns and exchanges are not offered because products are selected and ordered based on subscriber numbers and individual preferences. Please consider gifting undesired items to family or friends.
19. Can I buy a Clutch Box without subscribing?
Regular every-other-month Clutch Boxes are reserved for subscribers only. From time to time, special one-time boxes may be offered separate from the subscription. These may be purchased by subscribers or non-subscribers and can also be ordered as gifts. Subscribers are eligible for discounted rates on one-time boxes.
20. Can I give Kommunity Clutch as a gift?
Yes. You may enroll someone as a subscriber using their shipping information and preferences, while using your billing information. When available, one-time boxes are also a great gifting option without an ongoing subscription.
Vendors & Other Initiatives
21. Are all products from Black-owned or women-owned businesses?
Every Clutch Box includes at least one product from a Black-owned business and at least one from a woman-owned business. Sometimes the same business is both, and many boxes feature more than one of each. However, there could be items that are not purchased from minority-owned businesses.
22. How can I learn more about the businesses featured in my box?
Relevant businesses may be highlighted on the Kommunity Clutch website, in Monday Mail, or through social media so you can learn more and support them directly when applicable.
23. What if I don't want to participate in Kommunity Cares
Kommunity Cares is completely voluntary as a way to recycle boxes and keep the giving going to ladies in need. Donations are announced for April and October. You may fill your empty boxes and get them to me, donate to a similar organization in your own community, make a monetary donation directly to the organization announced, or contribute toward filling additional Clutch boxes. You can also opt not to participate at all. If you want help finding a local organization, I’m happy to assist. Send requests via email to hello@kommunityclutch.com.
24. Are there other Kommunity Clutch Initiatives?
Yes. Kommunity ConnecTx is a Dallas-Fort Worth–based initiative designed to bring subscribers and the broader kommunity together. It creates opportunities to fellowship: with Black-owned businesses, at local events, and through shared experiences. More information is provided as ConnecTxions are announced.